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  • What is customer service for?

    Seth Godin's Blog on marketing, tribes and respect
    Seth Godin
    25 Mar 2015 | 2:04 am
    Customer service is difficult, expensive and unpredictable. But it's a mistake to assume that any particular example is automatically either good or bad. A company might spend almost nothing on customer service but still succeed in reaching its goals. Customer service succeeds when it accomplishes what the organization sets out to accomplish. Google doesn't have a phone number, doesn't want to engage with most users. McDonald's doesn't give you a linen napkin. Fedex used to answer the phone on one ring, now it takes 81 seconds for them to answer a call. None of these things are necessarily…
  • The best frameworks are apps

    Scripting News
    26 Mar 2015 | 12:47 pm
    The best software frameworks are apps that do things users care about. Back in the 80s it was dBASE and then FoxBase. 1-2-3 had a macro language, it was weak, but it was widely used because 1-2-3 was so popular with users. Today it's WordPress. And Slack is doing interesting things with their APIs. Twitter too, but that got kind of muddied-up. The best one of all of course is JavaScript, a very bizarre language in a totally underpowered environment that reaches into every nook and cranny of the modern world. It's an awful environment, you'd never design one that worked that way, but the draw…
  • GuyStockphotos from #SMMW15

    Guy Kawasaki
    Guy Kawasaki
    26 Mar 2015 | 6:01 pm
    More “stock photos.” This time from the Social Media MarketingWorld conference in San Diego, California. The post GuyStockphotos from #SMMW15 appeared first on Guy Kawasaki.
  • Active listening

    Seth Godin's Blog on marketing, tribes and respect
    Seth Godin
    26 Mar 2015 | 2:00 am
    The kind of listening we're trained to do in school and at work is passive listening. Sit still. Get through it. Figure out what's going to be on the test and ignore the rest. Your eyes can glaze over, but don't let it show. Try not to nod off. People are talking, and they'd like the illusion of listening to accompany that. Don't interrupt.  Passive listening is letting the other person talk. Active listening, on the other hand, requires that you interrupt when you need a clarification, and it requires that you ask a truly difficult question when the speaker is finished. If it's worth…
  • Illustrated version of the 1st Harry Potter book
    Jason Kottke
    26 Mar 2015 | 3:10 pm
    In order to keep the Harry Potter gravy train going, Scholastic and Bloomsbury are releasing a fully illustrated version of each of the seven Harry Potter books over the next seven years. Here's the cover for Harry Potter and the Sorcerer's Stone: The book will contain 100+ full-color illustrations done by Jim Kay. (via buzzfeed) Tags: books   Harry Potter
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    Scripting News

  • The best frameworks are apps

    26 Mar 2015 | 12:47 pm
    The best software frameworks are apps that do things users care about. Back in the 80s it was dBASE and then FoxBase. 1-2-3 had a macro language, it was weak, but it was widely used because 1-2-3 was so popular with users. Today it's WordPress. And Slack is doing interesting things with their APIs. Twitter too, but that got kind of muddied-up. The best one of all of course is JavaScript, a very bizarre language in a totally underpowered environment that reaches into every nook and cranny of the modern world. It's an awful environment, you'd never design one that worked that way, but the draw…
  • Journalism must compete

    25 Mar 2015 | 7:43 am
    My friend Jay Rosen asks for comments on Facebook's request that content providers give them access to the full text of their stories. A NYT report earlier this week said that Buzzfeed, the NY Times and National Geographic were among the first publications that had agreed to do this. I've commented on this many times over the years. The news industry could have seen it coming, prepared, already had a distribution system in place to close off the opportunity for tech. They didn't. That's still what they have to do. And it doesn't seem like it's too late, yet. My advice Do the deal with…
  • MyWord Editor is open source

    23 Mar 2015 | 8:32 am
    Last week I said we'd wait to open up MyWord Editor for use by everyone until it was fully silo-free. Today the wait is over. We're ready to begin a journey, that hopefully will add new life to the open blogging world. A shot in the arm for the open web. A way for JavaScript developers to collaborate on a new fun project. A way to escape from the silos that threaten to turn us into commercial robots, consumers and promoters, when we aspire to be thinkers and doers. It's radical software These days blogging tools try to lock you into their business…
  • Beautiful JavaScript editors

    20 Mar 2015 | 7:48 am
    I spent some time over the last couple of weeks surveying the amazing collection of Medium-like editors written in JavaScript. All open source, some very good. It's just amazing to see the collective energy and ambition of the JavaScript community. I've been programming a long time, on a lot of platforms, and have never seen anything like this. I thought about integrating one of these toolkits with MyWord Editor, currently in development. I put together testbeds for the most promising ones, ZenPen and its derivatives, Dante and medium.js. They're all on the right track, each has advantages,…
  • MyWord Editor: silo-free from start

    19 Mar 2015 | 8:21 pm
    I came back from my trip early this week, ready to ship MyWord Editor. But I decided to make it silo-free from the start. So I had a little more work to do before release. "Silo-free" means you can host your blog, and its editor, on your domain. I may offer a service that runs the software, but there will be no monopoly, and it will be entirely open source, before anything ships publicly. I could have gone another way, and put up my own hosting service, as I have done with my software snacks, Little Pork Chop, Happy Friends, Radio3, Little Card Editor etc. None of those are open source,…
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    Guy Kawasaki

  • GuyStockphotos from #SMMW15

    Guy Kawasaki
    26 Mar 2015 | 6:01 pm
    More “stock photos.” This time from the Social Media MarketingWorld conference in San Diego, California. The post GuyStockphotos from #SMMW15 appeared first on Guy Kawasaki.
  • Best Hotel for SXSW

    Guy Kawasaki
    26 Mar 2015 | 4:01 pm
    Although this may bite me in the butt someday if it’s booked solid, I’d like to tell you about the Hyatt Place in Austin, Texas. I will at this hotel every time that I go to SXSW. The hotel is one block from the Austin Convention Center. There is a breakfast buffet with no waiting. There are restaurants within one hundred yards that fulfill my four main food groups: steak, Thai, sushi, and fried chicken. If these don’t take care of you, there’s a boutique market across the street for snacks. The hotel bar also sells food 24-hours per day. The Wifi is fast—maybe…
  • Guy Kawasaki appointed to the Board of Trustees of the Wikimedia Foundation

    Guy Kawasaki
    24 Mar 2015 | 9:27 am
    I’ve joined the board of trustees of the Wikimedia Foundation. This entity is the parent organization of all the “Wiki” projects such as Wikipedia and other free-knowledge projects. The activities of the Wikimedia Foundation represent one of the most important projects in the history of civilization. Having helped democratize computing with Apple and currently helping to democratize design with Canva, how could I resist the opportunity to democratize knowledge with Wikimedia? The Wikimedia Board of trustees has ten members. Can it get much cooler than helping Wikimedia…
  • The Art of Leading

    Guy Kawasaki
    23 Mar 2015 | 6:00 am
    Some aspiring entrepreneurs are already working for a big company. Like external entrepreneurs, they dream of creating innovative products. They, too, must prototype, position, pitch, bootstrap, recruit, fund, partner, sell, and support. The purpose of this minichapter is to explain how to do all this when you’re employed by a large business. Ironically, many entrepreneurs envy the employees of major companies—they think that these lucky souls have humongous financial resources, large sales forces, fully equipped labs, scalable factories, and established brands, plus medical and dental…
  • The Art of Keeping Things Simple

    Guy Kawasaki
    18 Mar 2015 | 6:46 am
    Entrepreneurs face hundreds of decisions when they start a company, and there’s often a temptation to optimize each one of them—sometimes by breaking new ground. However, it’s best to focus one’s energy and attention on milestone issues. My experience and expertise is with US companies, but these are generally accepted startup practices: Corporate structure. Every country has different commercial entities, such as corporations, partnerships, limited-liability corporations, and cooperatives. You want a corporate structure with three characteristics: one that is familiar, if not…
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    Seth Godin's Blog on marketing, tribes and respect

  • Active listening

    Seth Godin
    26 Mar 2015 | 2:00 am
    The kind of listening we're trained to do in school and at work is passive listening. Sit still. Get through it. Figure out what's going to be on the test and ignore the rest. Your eyes can glaze over, but don't let it show. Try not to nod off. People are talking, and they'd like the illusion of listening to accompany that. Don't interrupt.  Passive listening is letting the other person talk. Active listening, on the other hand, requires that you interrupt when you need a clarification, and it requires that you ask a truly difficult question when the speaker is finished. If it's worth…
  • What is customer service for?

    Seth Godin
    25 Mar 2015 | 2:04 am
    Customer service is difficult, expensive and unpredictable. But it's a mistake to assume that any particular example is automatically either good or bad. A company might spend almost nothing on customer service but still succeed in reaching its goals. Customer service succeeds when it accomplishes what the organization sets out to accomplish. Google doesn't have a phone number, doesn't want to engage with most users. McDonald's doesn't give you a linen napkin. Fedex used to answer the phone on one ring, now it takes 81 seconds for them to answer a call. None of these things are necessarily…
  • Of course it's difficult...

    Seth Godin
    24 Mar 2015 | 2:09 am
    Students choose to attend expensive colleges but don't major in engineering because the courses are killer. Doing more than the customary amount of customer service is expensive, time-consuming and hard to sustain. Raising money for short-term urgent projects is easier than finding support for the long, difficult work of changing the culture and the infrastructure. Finding a new path up the mountain is far more difficult than hiring a sherpa and following the tried and true path. Of course it is. That's precisely why it's scarce and valuable.  The word economy comes from the Greek…
  • Things we don't see that much any more

    Seth Godin
    23 Mar 2015 | 2:52 am
    Wine coolers, Julia Roberts movies, fondue, Geocities pages, baby on board signs, a line at the Krispy Kreme... Ubiquitous doesn't mean forever, and popular isn't permanent. Someone is going to fade, and someone is going to be next to take their place.        
  • The tyranny of random numbers

    Seth Godin
    22 Mar 2015 | 2:47 am
    Is that iPhone game really conspiring to put blue squares up at the last minute, just to foil your attempt at a perfect score? Human beings are story-making engines, and when we're confronted with randomness, we make up an egocentric version of what happened, and it involves us. So when things randomly go well, we give ourselves a pat on the back, a reminder of why we deserved it. And when they don't, we seek out the ghost in whatever machine did us wrong and come up with a reason. Here's the truth: There is no reason. That's why we define it as random. All the time we spend inventing reasons…
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  • Illustrated version of the 1st Harry Potter book

    Jason Kottke
    26 Mar 2015 | 3:10 pm
    In order to keep the Harry Potter gravy train going, Scholastic and Bloomsbury are releasing a fully illustrated version of each of the seven Harry Potter books over the next seven years. Here's the cover for Harry Potter and the Sorcerer's Stone: The book will contain 100+ full-color illustrations done by Jim Kay. (via buzzfeed) Tags: books   Harry Potter
  • The "impossible" science of free diving

    Jason Kottke
    26 Mar 2015 | 1:39 pm
    This article on the science of free diving is fascinating. Boyle's Law predicted that the human body couldn't survive depths past 100 feet -- after which, the lungs would rupture -- but millions of years of evolution has equipped the human body with all sorts of tricks to survive at depths of over 900 feet. Lundgren, among others, demonstrated how these phenomena might counteract Boyle's law. He recruited volunteer firemen from a fire brigade in the Swedish city of Malmo, submerged them up to the neck in water, and used a heart catheter to measure the increase in blood circulation in the…
  • Relationship advice from Al Swearengen

    Jason Kottke
    26 Mar 2015 | 12:20 pm
    Ask Polly, by Heather Havrilesky,1 is surely one of the best advice columns out there. In yesterday's installment, Havrilesky adopted the voice of Deadwood's Al Swearengen to answer a letter about a boyfriend's troublesome relationship with a married woman. It sounds like you're feeling less than your full fucking self, and for good reason! The hour requires some unvarnished words and since you made mention of your passion for Deadwood, David Milch's brilliant portrait of the Wild West (largely unsung and partially unfinished thanks to some big-city cocksuckers at HBO, who'd sooner brand…
  • New York City, after dark

    Jason Kottke
    26 Mar 2015 | 11:09 am
    From New York Magazine, a big feature on NYC after midnight. Several people shared their stories, including Bebe Buell: In 1974, I was on Hudson and Horatio -- it was still pretty shady over there at the time - and I could not get a cab. This big giant Cadillac pulls up, and a guy and a girl were in it. It was obviously a pimp and his girl. And the guy goes, "My name is Magic. Do you need a ride?" Who in their right mind would get in that car? But I did. His name was Magic, her name was Angel, and it was like a scene out of a Scorsese movie. I just remember the tranny girls yelling, "You go,…
  • Slow motion CD spinning

    Jason Kottke
    26 Mar 2015 | 10:01 am
    From the Slow Mo Guys, a video shot at 170,000 frames/sec of a CD shattering after being spun at 23,000 RPM. Worth watching until (or skipping to) the end to see exactly how the disc fractures. (via digg) Tags: slow motion   video
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    Charlene Li

  • My New Book “The Engaged Leader” is Now Available!

    Charlene Li
    17 Mar 2015 | 1:28 pm
    First time I’m holding the book, @SXSW Bookstore I’m excited to unveil my latest book, The Engaged Leader, available today. I held it for the first time on Friday and there’s nothing like that first view of your “baby”. I wrote the book for all of the leaders who know they need to engage in digital […] The post My New Book “The Engaged Leader” is Now Available! appeared first on Charlene Li .
  • Announcing My New Book “The Engaged Leader”

    Charlene Li
    19 Feb 2015 | 10:07 am
    My work with CEOs and other leaders has proven time after time that the wisdom and experience a great leader brings to the table are the keys to making his or her digital transformation stick. Any one of the tens or hundreds of digital natives within your organization can teach you to use Twitter, but […] The post Announcing My New Book “The Engaged Leader” appeared first on Charlene Li .
  • Creating a Culture of Content — Empowering Your Employees

    Charlene Li
    3 Dec 2014 | 10:53 am
    Content marketing is hot, but it is not solely created by, inspired by, or used by marketing. Rather, content needs exist throughout multiple facets of an organization – think sales, customer services, thought leadership, recruiting, etc. The result: more and more organizations are focused on creating what Altimeter calls a “Culture of Content” (CoC) to […] The post Creating a Culture of Content — Empowering Your Employees appeared first on Charlene Li .
  • How Good Is Your Social Business Governance?

    Charlene Li
    14 Nov 2014 | 6:19 pm
    In our research and client work at Altimeter, one of the most misunderstood issues we see is social business governance. I’ve seen it defined as everything from social media policies and risk management to organizational structures. My colleague Ed Terpening and I just published a report on how to think about governance – and in […] The post How Good Is Your Social Business Governance? appeared first on Charlene Li .
  • Lessons from the Fall of the Berlin Wall

    Charlene Li
    11 Nov 2014 | 11:24 pm
    25 years ago, I was living in Amsterdam watching the events unfold in Berlin, as the Wall Fell. I saw history in the making on the TV and wanted to be there to witness it. I bought a ticket and took the night train to Berlin, arriving early Saturday morning. I found a youth hostel, […] The post Lessons from the Fall of the Berlin Wall appeared first on Charlene Li .
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    Daring Fireball

  • Amazon Makes Even Temporary Warehouse Workers Sign 18-Month Non-Competes

    John Gruber
    26 Mar 2015 | 11:45 am
    Spencer Woodman, reporting for The Verge: The work is repetitive and physically demanding and can pay several dollars above minimum wage, yet Amazon is requiring these workers — even seasonal ones — to sign strict and far-reaching noncompete agreements. The Amazon contract, obtained by The Verge, requires employees to promise that they will not work at any company where they “directly or indirectly” support any good or service that competes with those they helped support at Amazon, for a year and a half after their brief stints at Amazon end. Of course, the company’s…
  • Mat Honan on Periscope and Meerkat

    John Gruber
    26 Mar 2015 | 11:37 am
    The ability for anyone and everyone to broadcast live video is just wild. This was the stuff of science fiction even just ten years ago. I don’t know if there’s room for both Periscope and Meerkat to succeed, but Periscope’s lower latency, higher image quality, and first-party status within Twitter will probably win out. I don’t think it matters that Meerkat launched three weeks sooner.  ★ 
  • David Sparks on Fantastical 2 for Mac

    John Gruber
    25 Mar 2015 | 7:32 pm
    David Sparks: One of my favorite features with the new full calendar menu is the infinite scrolling list of events. This is largely the reason why Fantastical 2 took over on my iPhone as my main calendar application. I really appreciate the ability to scroll through future events and see what’s coming up and I think Flexibits has cracked this nut better than any of its competitors. They took a lot of those same design cues over to the Mac with this new version.  ★ 
  • So Much for Dart ‘Rescuing Us From JavaScript’

    John Gruber
    25 Mar 2015 | 7:29 pm
    Lars Bak and Kasper Lund, Dart co-founders: In order to do what’s best for our users and the web, and not just Google Chrome, we will focus our web efforts on compiling Dart to JavaScript. We have decided not to integrate the Dart VM into Chrome. Our new web strategy puts us on a path to deliver the features our users need to be more productive building web apps with Dart. It also simplifies the testing and deployment scenarios for our developers, because they can focus on a single way to build, test, and deploy their Dart apps for the web. CNet, two years ago: “Google: Dart Will…
  • Matthew Weiner on the Final Season of ‘Mad Men’

    John Gruber
    25 Mar 2015 | 4:17 pm
    Matthew Weiner: TV and film, in general… some of it is designed for escape, designed to satisfy the lack of justice that we feel in everyday life. We find heroes and we get to have the wish fulfillment of, for example, a woman who has it all, who talks tough and tells people where to go and, yeah, they fail sometimes. There’s not a lot of that on the show. I give the example of how we try to make it less abstract by making it more like real life: If a young man runs into a beautiful woman at a party on Mad Men and she gives him her phone number and he writes it on a piece of paper and…
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  • It's Not The Size of SXSW, It's How You Use It

    David Armano
    21 Mar 2015 | 3:51 pm
    Before SXSW Interactive had even gotten a chance to take its first breath, media outlets like Mashable were already asking if it had jumped the Shark? The sentiment is understandable. After all these years, SXSW is still kind of enigma. Some call it a conference and others say its more of a festival. Some say this year's SXSW felt "somber" while others asserted that fresh break through technology such as MeerKat, reasserted its relevance as a place where new startups can get their footing and enchant early adopters in the process. Other's still question its value for marketers and agencies…
  • MeerKat Is The Next Big Thing. But For How Long?

    David Armano
    6 Mar 2015 | 7:22 am
    Live video streaming is nothing new. Many have tried it—and it's always sort of taken off, but never really went "mainstream". MeerKat might just change all of that. But how will we know? For starters, it's got a really good shot at stealing the show at SXSW next week—a venue that's been known to uncover the next big shiny object in social. It was after all, SXSW that put Twitter on the map, then subsequently Foursquare and more recently though with less impact, Vine.  But what exactly is MeerKat? Part Snapchat, part Twitter, and part video streaming app—MeerKat lets you effortlessly…
  • Ruling The "Aggregators" With Creative and Editorial Talent

    David Armano
    14 Feb 2015 | 3:14 pm
    Once upon a time I was a Creative Director. Creative Directors typically come from one of two backgrounds—"art" or "copy". Having more of a visual design foundation, I started there—but also learned the techniques of "concepting" and getting to what's known in the marketing industry as "a big idea". Things were simpler back then... Big Ideas vs. Ruling The "Aggregators"Today, if you want your message and or communications to break through—you must understand how the "aggregators" work. What's an "aggregator"? Google, Facebook, Twitter, E-mail, Text Apps, Snapchat, Flipboard... it's…
  • Five Things I Learned In Five Years

    David Armano
    16 Nov 2014 | 6:59 pm
    According to the US Department of labor—the average tenure at at job for 2014 is 4.6 years. In less than a month, I'll be celebrating five years at Edelman, so I thought it would be a good time to reflect in what can be learned in five years, not just on the job but in life as well. I'm a big believer that looking back can help you look forward, so here are are a few things I've learned over the past five years. Mentorship Comes In Many FormsThe traditional image of a mentor is someone who takes you under their wing, puts time aside for you, and imparts wisdom—often a more senior person…
  • Responsive Brand: Chevrolet's #Technologyandstuff

    David Armano
    31 Oct 2014 | 9:46 am
    The Responsive Brand In A Real Time Business Environment In Edelman’s Brandshare study of 15,0000 people worldwide—we asked consumers to tell us which brand behaviours were most important to them. The number one most important behaviour indicated was a brand’s ability to respond quickly to concerns and complaints with 78% of consumers saying it’s important but only 17% feeling brands do this well. But we think a brand’s responsiveness goes beyond replying to people’s concerns and also extends into all forms of communication and engagement in a real time context.  Recently,…
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    Web Strategy by Jeremiah Owyang | Digital Business

  • How Investors are Sharing their Money into the Collaborative Economy

    17 Mar 2015 | 6:29 am
    The raw data for this article is available in a publicly-shared database in this Google Sheet, which you can access to see additional details. VCs, investors, and banks have increased their bets on the Sharing/ Collaborative Economy in greater amounts than ever before. The Collaborative Economy is an economic model that uses commonly available technologies to enable people to get what they need from each other. You’ve likely heard of the sharing economy, crowdfunding, P2P lending, the Maker Movement and cryptocurrencies. Each of these is a part of this emerging economy. I’ve met with many…
  • How the Technology of the Collaborative Economy all Works Together

    1 Mar 2015 | 6:52 am
    If you’ve used Uber, Lyft, Airbnb, oDesk, Kickstarter, or Lending Club, you’ve participated in the Collaborative Economy, ever wondered what’s powering it behind the shiny user interface on the app? The Collaborative Economy is an economic model in which people use commonly available technologies to get what they need from each other. To put some stats on how large the startup ecosystem of companies in this space is, here’s some facts: The Mesh Directory is tracking well over 9,000 startups in this market. These startups are in twelve industries as documented on the Honeycomb…
  • Liberals and Conservatives Both Love & Loathe the Collaborative Economy

    25 Feb 2015 | 12:17 am
    By Jeremiah Owyang, Founder, Crowd Companies and Alan Webber, Government Insights Research Director, IDC, (profile and twitter). Last week, A version of this article appeared in the WSJ. The Collaborative Economy is emerging as the defining societal narrative for 2015 and beyond. In this burgeoning, economic model, individuals use commonly available technologies to obtain resources from their peers, like use of homes, cars, money, and other goods and services. These technology-based companies enable people to bypass inefficient corporations, find favorable alternatives to entrenched,…
  • Your Tech Startup Doesn’t Need to be in Silicon Valley.

    23 Feb 2015 | 8:30 am
    By Jeremiah Owyang @jowyang, living in Silicon Valley since 1997. My long-time, close friend, Chris Saad, wrote a helpful essay on 39 tips for startups. He shares many suggestions, based on his personal experience, in the startup world, from his home country of Australia, and in Palo Alto, and in the heart SF’s tech district SoMa. While I agree with 38 of his tips and suggestions, I’d like to discuss the merits of tip number one. Dear readers please know, I first chatted with Chris in advance, he was aware I was writing this, as I certainly don’t like to surprise a friend. Chris gives…
  • Self-Driving Cars Disrupt the Crowd

    19 Feb 2015 | 4:53 am
    Google and Uber are building self-driving cars, it’s rumored that Apple is going to be building self-driving cars, Tesla has launched driver-assistance features, and many traditional auto manufacturing companies are advancing their features to include driver assistance and, eventually, automation. Ride sharing and car sharing pave the way for the self-driving car industry. Ride sharing startups, like Uber, Lyft, Sidecar, BlaBlaCar, and car ownership-sharing, like Getaround, DriveNow, Car2Go, RelayRides, and Zipcar are paving the way for this market. Society is learning we don’t need to…
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    Scott Adams Blog

  • Morning Routine of a Writer

    26 Mar 2015 | 9:08 am
    Business Insider asked me to describe my morning routine. You might be interested in how rigidly I control my body and my environment to invite creativity in.Scott
  • Humor Writing Tutorial

    26 Mar 2015 | 6:30 am
    How hard is it to write three sentences for my experimental web comic Robots Read News? Probably harder than it looks.I think of the writing process as having about eighteen layers. And one of those layers has six dimensions. If you get any of it wrong, your writing lays on the side of the road like a squirrel that had a bad day last week.How much technique is involved in writing versus, say, instinct? Natural talent? If I know my readers, you will be interested in the answers to those questions because you might pick up some useful tips. So here is a quick tutorial on humor writing.Humor…
  • Robots Read News of Utah Firing Squads

    25 Mar 2015 | 2:46 pm
    [Updated 3/26/15 with result]Today I bring you a Robots Read News episode engineered to get a healthy number of “favorites” on Twitter but relatively few retweets. The hypothesis is that people enjoy dark humor but they are cautious about associating with it, and wisely so.If your corporate firewall is blocking this, see it on Twitter at this link.Update: The result so far confirms my prediction that people will not retweet dark humor because they do not want to be associated with it. This RRN comic has the lowest number of favorites and retweets of its siblings at this age if memory…
  • The Uncanny Valley Hypothesis Applied to Negotiating Strategy

    25 Mar 2015 | 7:01 am
    According to studies, men who negotiate for more money are not penalized for doing so, whereas women are heavily penalized for negotiating, even by other women.So it is no surprise that men negotiate for raises more often than do women. The problem is exacerbated every time one changes jobs and has another opportunity to negotiate. And even small differences in pay create a wealth compounding effect that makes a huge impact over a lifetime.So what is up with women not negotiating???There are two popular hypotheses on why women are less inclined to negotiate. 1. Shyness2. Negotiating is…
  • Engineering a Viral Result

    24 Mar 2015 | 7:25 am
    I recently engineered a Robots Read News comic for maximum viral potential, using what I have learned on that topic, and succeeded. It was my most popular tweet. Can I repeat that success with the same formula? That is not clear. But I will share what I learned about creating viral content for Twitter so you judge for yourself.Lesson 1:To achieve a viral outcome, each creator needs a different approach, because the messenger is part of the message. I could say something brilliant on the topic of automotive repair but because I do not match that message, it would go nowhere. So the message has…
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    Doc Searls Weblog » Doc Searls Weblog »

  • Because freedom matters

    Doc Searls
    26 Mar 2015 | 6:12 am
    After one of my reluctant visits to Facebook yesterday, I posted this there: If I were actually the person Facebook advertised to, I would be an impotent, elderly, diabetic, hairy (or hairless) philandering cancer patient, heart attack risk, snoring victim, wannabe business person, gambling and cruise boat addict, and possible IBM Cloud customer in need of business and credit cards I already have. Sixty-eight likes and dozens of comments followed. Most were from people I know, most of whom were well-known bloggers a decade ago, when blogging was still hot shit. Some were funny…
  • The most important event, ever

    Doc Searls
    25 Mar 2015 | 4:53 pm
    IIW XX, the 20th Internet Identity Workshop, comes at a critical inflection point in the history of VRM: Vendor Relationship Management, the only business movement working toward giving you both independence from the silos and walled gardens of the world; and better means for engaging with every business in the world — your way, rather than theirs. If you’re looking for a point of leverage on the future of customer liberation, independence and empowerment, IIW is it. Wall Street-sized companies around the world are beginning to grok what Main Street ones have always known: customers…
  • A blast from the independent past

    Doc Searls
    17 Mar 2015 | 12:34 pm
    I just ran across a post (below) on my old blog from Tuesday, July 12, 2005: a few months less than ten years ago. It was at the tail end of what Tantek Çelik calls the Independent Web. He gives the time frame for that as roughly 2001-2005, peaking in 2003 or so. “We took it as an assumption that if you were creating, you were putting yourself on the Web, on your own site… We all assumed that it was sort of our inevitable destiny that the Web was open, the Net was open, everyone had their own identity — to the point where everyone knew each other not by our names but by our…
  • Sports as a propaganda laboratory

    Doc Searls
    10 Mar 2015 | 10:49 am
    The other day a friend shared this quote from Michael Choukas‘ Propaganda Comes of Age (Public Affairs Press, 1965): This is not the propagandist’s aim. For him the validity of an image must be measured not by the degree of its fidelity, but by the response it may evoke. If it will induce the action he wishes, its fidelity is high; if not, low. … The standard that he uses in choosing the images to be disseminated — his “truths” — would be a scale based on the range of possible human responses to an image. His criterion thus is established on the basis of…
  • Finally, maybe, getting a podcast rolling

    Doc Searls
    9 Mar 2015 | 1:07 pm
    Hi, Liveblog fans. This post continues (or plays jazz with) this liveblog post, following my podcast learnings, live. As an old radio guy and an inveterate talker, I think I should be good at podcasting. Or at least that it’s worth trying. Which I have, many times. The results, so far, appear at here, at the WordPress-based My first and only podcast, so far, is there. It’s one I did with Britt Blaser, more than two years ago. My second through Nth are sitting in a folder called “podcasts,” on my hard drive. Today, with help from my son…
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  • Kingpins 2015

    Fred Wilson
    26 Mar 2015 | 8:42 am
    Insite is a great program that connects graduate students at leading universities to the startup community around them. It started in NYC and has been connecting graduate students at NYU and Columbia to the NYC startup community for well over a decade. It is now active in other startup communities around the US. They raise money each year for their NYC programs with a bowling event called Kingpins. Startup companies and VC firms buy lanes and half lanes and the result is a fun night of eating, drinking, and bowling. The startups and VCs mingle with the Insite fellows and all sorts of good…
  • Where Protocols Come From

    Fred Wilson
    25 Mar 2015 | 7:00 am
    There’s an interesting discussion on this week called Where Protocols Come From. Here’s the anchor to the discussion: Protocols play a vital role in computing, as well as a vast array of our online interactions. The device you’re reading on now has a USB connection; without it, your device couldn’t interoperate with other devices. You’ve probably sent an email to someone in the past hour; without the standard IMAP/SMTP protocol, you wouldn’t be able to send email to people who aren’t on Gmail. While protocols make interoperability possible, and in fact many are…
  • Comments On The Proposed Bitlicense Regulations

    Fred Wilson
    24 Mar 2015 | 6:48 am
    Over the past year, the New York State Department of Financial Services (DFS), led by Superintendent Benjamin Lawsky, has been attempting to create a set of regulations for virtual currency services. They called this set of regulations the “Bitlicense.” I have been following this issue closely and participated in public testimony before the DFS back in January 2014 that was a precursor to creating these new regulations. While these regulations will only apply to businesses operating in New York State, they will naturally be a precedent for many other states who seek to regulate virtual…
  • We Live In Public

    Fred Wilson
    23 Mar 2015 | 7:01 am
    I’ve written about Josh Harris here before. He envisioned all of the stuff that has happened on the Internet in the early 1990s, roughly ten to twenty years before it happened.  And he tried to bring much of it to market in the mid to late 90s, but the technology and the market weren’t ready for it. I talked a fair bit about Josh in my “history of the NYC Internet community” talk that I gave at Web 2.0 in 2008. Josh was one of the seminal figures of the NYC Internet community and we owe him a lot for what he imagined and what he made. Josh’s ultimate project was…
  • On The Beach

    Fred Wilson
    22 Mar 2015 | 8:16 am
    The Gotham Gal and I have spent the winter in LA and are heading back east at the end of this coming week. This morning I took a walk on the beach and thought about the past three months and how it has impacted the way I’m thinking about life and work.  It’s hard to do anything other than grind on what’s in front of you when you are in it. And I’m always “in it” when I’m in NYC and spending the week in the office with back to back to back to back meetings every day. It’s even worse when I fly to the Bay Area for a few days of non-stop…
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    Signal vs. Noise

  • Our favorite stuff

    Emily Triplett Lentz
    25 Mar 2015 | 9:40 am
    A few weeks ago, via Know Your Company , we asked folks at Basecamp what brand-name items they couldn’t live without. (We have strong feelings about yogurt, and Chicagoans are extremely serious about their skin care regimens.) Here’s what everyone said: Emily Triplett Lentz, Support: Ha! I’m sure I could live without my favorite stuff. But I’m glad I don’t have to. Hearos earplugs. I’m a light sleeper, so I’ve tried lots of different kinds. These expand fully and block a lot of noise. I probably get at least an hour or two more of sleep with them in.
  • The Coffee Test

    23 Mar 2015 | 12:17 pm
    Some of the folks at our Chicago office drink a lot of coffee and have been known to have strong opinions on the quality. So I decided to see if they actually preferred the taste of really good coffee over a cup of something a bit more generic.
  • Taking off the developer goggles

    Jason Z.
    18 Mar 2015 | 11:00 pm
    One of the very best things about working at Basecamp is “Everyone on support (EOS)”. That’s our policy where everyone on the team—no matter what their normal job is—spends one day per month as a customer support agent. Each time my turn comes around I marvel at the truly excellent service our team provides every single day in what is a very tough job. Our team’s ratings and response time are insanely good even with dead weight like me pulling down their averages one day a month. I have no idea how they all remain so positive in a role where it feels like all day you’re saying…
  • Reproducible research isn't just for academia

    6 Mar 2015 | 7:13 am
    My wonderful coworkers here at Basecamp have discovered a surefire way to make my head explode. All you have to do is post a link in Campfire to a piece of flimsily sourced “data journalism” that’s hard to believe (like the notion that the top decile of American drinkers consume a mean of 10 drinks per day, every single day of the year). Bonus points are earned for things that have ridiculous infographics and/or provide absolutely no source or methodology. Since I started my career by analyzing Census data, things about demographics are extra special catnip. This is a fun…
  • Welcome Jay Ohms, programmer

    Jason Z.
    2 Mar 2015 | 8:54 am
    Today we’re excited to announce the latest addition to the Basecamp team: Jay Ohms joins us as our lucky 13th programmer. He’ll be working with our mobile team on Basecamp for Android. Android enthusiasts will know Jay as the one part of the duo behind Press, the popular Android RSS reader. Press arrived at a time when great design was hard to find on the platform. Jay’s focus on quality and eye for detail made Press a favorite and caught our attention, too. After spending a week working with our Chicago-based Android team on a trial project we knew Jay, who also happens to live in…
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  • Content Will Never Be King

    Chris Brogan
    26 Mar 2015 | 7:43 am
    Yesterday, I had the pleasure to sit down with my friends Darren Rowse and Brian Clark. The last time the three of us sat quietly was in 2008 or 2009 when we launched the Third Tribe group (ah, memories). I joked that I wanted to bring that back and we could call it Sixth Tribe. You know, Third Tribe 2.0. Alas. Content Will Never Be King The conversation was brief, fun, and sprinkled with some melancholy about the fact that the more things change, the more they stay the same. Darren is thriving with his Problogger events and his Digital Photography School. Brian is running Copyblogger Media,…
  • Content Marketing as a Food Truck: Rethinking Content Marketing In A World of Splintered Attention

    Chris Brogan
    25 Mar 2015 | 6:05 am
    With well over a billion users, Facebook must easily rank as most people’s “where I see interesting stories and click” tool of choice. Sure, us nerds might point to Feedly or Flipboard, but that’s not “most people.” That’s the enlightened. Some of us get our favorite sites to our inbox. But that’s more rare than not. What seems most true, however, is that hardly anyone stops by someone’s actual blog any more (or say “site” in case you bristle at the word “blog.”) If people aren’t visiting blogs directly any…
  • Are You Going to Social Media Marketing World? SMMW15

    Chris Brogan
    22 Mar 2015 | 9:50 am
    I’m going to Social Media Marketing World in San Diego next Tuesday through Thursday. I’m doing two OFFICIAL things that I’ll stop explaining because I keep getting it wrong. Beyond that, most of my time is my own (I’ve got two other formal obligations and a few friend obligations). I thought I’d write out what my hopes are for the event, in case you and I have some shared interests we should cover. First and Foremost I’m definitely there to meet and connect. If you SEE me somewhere and find some dumb reason NOT to connect with me, stop it. Go the hell up…
  • How a $200 Chromebook Earned my Company $28,000 in Ten Days

    Chris Brogan
    21 Mar 2015 | 8:08 am
    This is the Acer Chromebook 11 CB3-111-C670. It’s about the size of a Macbook Air, kinda. It runs the Google Chrome OS, which means it’s pretty much like a browser-only deal. All the apps you use are web-based. And this device helped me make $28,000 in ten days. Could a Chromebook Make You More Money? I suspect you already know the real answer to how this worked. This Chromebook isn’t the most powerful computer in the universe. If you have a lot of tabs open, it doesn’t work well. So, I don’t have many tabs open. (hint one) Continue ReadingThe post How a $200…
  • What Writing A Great Sales Letter Taught Me About Everything

    Chris Brogan
    19 Mar 2015 | 8:26 am
    I can count on one hand the number of times that something I’ve tried to sell has been well-received by the people I serve. You know how some kids are a late bloomer? That’s me with most of the things I sell. People buy them years later sometimes. But this time, I really struck gold. How We Write Our Sales Letter Sequence I learned a lot while putting together the now-defunct webinar version of Online Course Maker. (Let me reiterate: the WEBINAR VERSION IS GONE). First, I learned that there’s such a thing as too much information for a format. I tried to cram way too much…
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    Matt Cutts: Gadgets, Google, and SEO

  • Next 30 day challenge: social media/news cleanse

    Matt Cutts
    28 Feb 2015 | 8:40 pm
    For January 2015, I tried to declutter around the house for 15 minutes a day. We now have a couple rooms that are much cleaner, and I gave away a bunch of magazines. For February 2015, my 30 day challenge was to go on daily 15 minute walks with my wife. That was nice. Lately I’ve been spending more time than I’d like on social media and reading news sites. So for March 2015, I’m going to do a social media and news cleanse. I’ve done a social media cleanse several times before and it’s usually quite helpful for getting re-centered. Here’s the steps that…
  • Fixing “full path disclosure” issues

    Matt Cutts
    18 Feb 2015 | 10:43 pm
    Whether you’re running a web service or a blog, you should always keep your software fully patched to prevent attacks and minimize your attack surface. Another smart step is to prevent full path disclosures. For example, if your blog or service throws an error like “Warning: require(ABSPATHwp-includes/load.php) [function.require]: failed to open stream: No such file or directory in /home/horace/public_html/wp-settings.php on line 21″ then by noting the full pathname from that error, an attacker could reasonably infer that your username is “horace” and use that…
  • Lessons learned from the early days of Google

    Matt Cutts
    23 Jan 2015 | 12:44 pm
    Earlier this month I did a talk at the University of North Carolina at Chapel Hill about lessons learned from the early days of Google. The video is now online and watchable, or you can watch it on YouTube: We did the talk in a pretty large room, and the camera at the back of the room couldn’t easily record me and the slides at the same time. So here are the slides to go along with the talk: Or you can view the slides at this link. I believe all the pictures should be covered either by license or fair use (the talk was free), but let me know if you see anything that you believe is…
  • My two favorite books of 2014

    Matt Cutts
    1 Jan 2015 | 8:08 pm
    I’d like to mention two books that stood out for me in 2014: Nonfiction: The First 20 Minutes. Gretchen Reynolds is a New York Times columnist who distills health and exercise research down to practical, readable advice. I’ve never dog-eared as many pages in a book as The First 20 Minutes. Reynolds writes about why you might want to brush your teeth standing on one foot, work out before eating breakfast, and how pickle juice might help with cramps. Should you get a cortisone shot? Does it help to believe in luck? Does long-distance running make your knees less healthy? Is…
  • Fun mosaic effect with Go

    Matt Cutts
    14 Dec 2014 | 3:54 pm
    A few months ago I saw a cool mosaic effect in a Wired ad for CA Technologies. Here’s what part of the ad looked like: I liked the ad, so I wondered how they did it. Can you see out how to create a similar effect? Take a minute to figure it out as an exercise. Here’s what I came up with: divide the image into tiles. For each tile, compute an average overall color for that tile. Then go back and blend every pixel in that tile with the average color. So if a tile is partly dark and partly blue, the average color is a dark blue, so the blue in that tile becomes even darker. I like…
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  • The future of restaurants is no restaurant (or why we invested $275,000 in BENTO)

    24 Mar 2015 | 8:31 pm
    Here in San Francisco the future has arrived and it’s really awesome. You can get whatever you want almost instantly at a very reasonable cost. It’s called the on-demand economy, and it’s been driven by the phenomenal success of Uber (in which I was lucky enough to be one of the first angel investors). The “Uber of…” is a common theme today and I think perhaps the next biggest entry into the space will be food and I’ve placed a bet on one of them: BENTO. [ Click to Tweet (can edit before sending): ] Here’s how it works: You open an App and you pick your…
  • Mansplaining the Ellen Pao trial & fixing the gender issue in venture capital

    23 Mar 2015 | 10:39 am
    In today’s edition of “mansplaining,” I’m going to talk about two topics I’ve been told never to discuss as a male angel investor: Ellen Pao & the lack of female venture capitalists. In fact, I’m fairly certain that no angels or VCs are blogging about the Ellen Pao case — or tweeting about it. That’s the state of our industry and it’s sad. [ Click to Tweet (can edit before sending): ] How strange is it that an issue as important as equality is not being talked about? I think we need to talk about it, so in this piece I’ll address three things…
  • Should you pick YCombinator or the LAUNCH Incubator — the shocking answer!

    17 Mar 2015 | 10:48 pm
    Someone on Quora asked, “What is Jason Calacanis’ Launch Incubator like and should I apply to that or YCombinator?” The easy answer to that question is, you should certainly apply to both because the chances of getting accepted to either program is low (like really, really, really low). [ Click to Tweet (can edit before sending): ] Your Chances Are Low For background, we had 150 folks apply to the 1st Incubator class and we wanted to accept 20 of them. We settled on seven. It was a 5% chance of getting into the first class vs. really, really tough competitors.
  • Some thoughts on the surprise shutdown of GigaOm

    15 Mar 2015 | 10:49 pm
    A lot of folks have been asking me to comment on the shocking shutdown of the tech publication, GigaOm. It is shocking for three reasons: 1. We are in a booming market right now. 2. GigaOm is widely respected. 3. The company had three revenue streams: conferences, research, and advertising. For background, I’ve been friends with Om for decades and I consider him one of my dearest friends. We have spent many holidays together and he is one of the kindest, most considerate people I know — he’s also a fantastic writer and clever conversationalist (two compliments I reserve for very…
  • Video of the Week: Fred Wilson, one of the 10 greatest VCs of all time (who hates when I say that!)

    Jason Calacanis
    15 Mar 2015 | 10:52 am
    I’ve known Fred Wilson for two decades and I was finally able to get him to sit down with me at the LAUNCH Festival this month. Took me seven years to get him to the Festival but it was well worth it. [ Click to Tweet (can edit before sending): ] Many felt this was the best fireside chat of the event, which I would credit to the fact that he’s hitting the peak of his career — and to those 20 years of friendship. One thing I’ve found is that when folks “summit,” they make great interviews (and people). There is something about…
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    Small Business Marketing Blog from Duct Tape Marketing

  • How Working Collectively Can Create a Better Customer Experience

    Guest Post
    26 Mar 2015 | 8:04 am
    How Working Collectively Can Create a Better Customer Experience written by Guest Post read more at Small Business Marketing Blog from Duct Tape Marketing Today’s Guest Post is by Duct Tape Marketing Consultant, Jamie Patterson-Kaulmann – Enjoy!  via PhotoPin The concept of the Marketing Hourglass is ubiquitous in the marketing world. An improvement on the traditional marketing funnel, it expands the traditional funnel by adding a back half to the equation and putting the focus of marketing on the total customer experience. In the same way that John has introduced the Marketing…
  • The Science of Capturing People’s Attention

    John Jantsch
    25 Mar 2015 | 4:18 am
    The Science of Capturing People’s Attention written by John Jantsch read more at Small Business Marketing Blog from Duct Tape Marketing Marketing Podcast with Ben Parr Capturing attention in an information overloaded, always on world is tough and getting tougher. But, getting noticed is absolutely the first step to getting tried and ultimately getting referred. Some people might take this as a call to creating that great viral cat video, but more than anything it’s a call to do something that’s intentionally attention worthy. This isn’t about your 15 minutes of fame,…
  • YouTube Adds More Interaction to Videos With Cards

    John Jantsch
    24 Mar 2015 | 4:54 am
    YouTube Adds More Interaction to Videos With Cards written by John Jantsch read more at Small Business Marketing Blog from Duct Tape Marketing Cards are all the rage in digital circles it seems, so YouTube has jumped on the bandwagon adding a cards feature as a way of creating greater interaction. Think of cards as ways to add information to another piece of information. For example, Twitter Cards allow you to add a video to a tweet and WordPress supports plugins that allow you to add cards to widgets and sidebars so that information supporting other information comes to life. With…
  • Earning Referrals Takes More Than Luck

    Alex Boyer
    23 Mar 2015 | 4:15 am
    Earning Referrals Takes More Than Luck written by Alex Boyer read more at Small Business Marketing Blog from Duct Tape Marketing photo credit: Four leaf clover via photopin (license) With the madness of the annual NCAA tournament upon us and St. Patrick’s Day behind us, there’s a lot of talk about luck. The luck of the Irish or that team was lucky to pull off the upset. Some of you may be thinking you could use some of that luck in your business for turning your current customer base into a steady stream of referrals. The bad news is that whether or not you believe in it, luck it is…
  • Weekend Favs March Twenty One

    John Jantsch
    21 Mar 2015 | 6:10 am
    Weekend Favs March Twenty One written by John Jantsch read more at Small Business Marketing Blog from Duct Tape Marketing My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week. I don’t go into depth about the finds, but encourage you check them out if they sound interesting. The photo in the post is a favorite for the week from Flickr or one that I took out there on the road. Morning run down my street Good stuff I found this week: My Creative Shop – Online brochure and flyer maker CastScoop – Free guide to…
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    KurzweilAI » News

  • Why carbon-nanotube fibers make ideal implantable brain electrodes

    26 Mar 2015 | 6:55 pm
    Pairs of carbon nanotube fibers have been tested for potential use as implantable electrodes to treat patients with neurological disorders like Parkinson’s disease. The fibers invented at Rice University proved to be far better than the metallic wires now used to stimulate neurons in the brain. (credit: the Pasquali Lab) Rice University scientists have found that the carbon nanotube fibers they developed for aerospace are superior to metal and plain-carbon electrodes for deep brain stimulation for neurological disorders such as Parkinson’s and for brain-machine interfaces to…
  • U.S. engineering schools to educate 20,000 students to meet grand challenges

    25 Mar 2015 | 8:43 pm
    (credit: National Academy of Engineering) In a letter of commitment presented to President Barack Obama at the White House Science Fair Monday, more than 120 U.S. engineering schools announced plans to educate a new generation of engineers expressly equipped to tackle some of the most pressing issues facing society in the 21st century. These “Grand Challenges,” identified through initiatives such as the White House Strategy for American Innovation, the National Academy of Engineering (NAE) Grand Challenges for Engineering, and the United Nations Millennium Development Goals,…
  • What is 5G and when can I get it?

    25 Mar 2015 | 8:23 pm
    (credit: Huawei) Imagine being able to download a full-length 8GB HD movie to your phone in six seconds versus seven minutes over 4G or more than an hour on 3G) and video chats so immersive that it will feel like you can reach out and touch the other person right through the screen. That’s the vision for the 5G concept — the next generation of wireless networks — presented at the Mobile World Congress show last week, according to re/code. Here’s what it will offer: Significantly faster data speeds: 10Gbps, compared to one gigabit per second (max) with 4G. Ultra-low…
  • How to create 3D mini lungs

    25 Mar 2015 | 7:57 pm
    Scientists coax stem cells to form mini lungs, 3D structures that mimic human lungs and survived in the lab for 100 days (credit: University of Michigan Health System) Scientists have coaxed stem cells to grow the first three-dimensional human mini lungs, or organoids, to help scientists learn more about lung diseases and test new drugs. Previous research has focused on deriving lung tissue from flat (2D) cell systems or growing cells onto scaffolds made from donated organs. “These mini lungs can mimic the responses of real tissues and will be a good model to study how organs form, change…
  • Almost 3,000 atoms entangled with a single photon

    25 Mar 2015 | 11:00 am
    Generating entanglement of 2,910 atoms (credit: Robert McConnell et al./Nature) Physicists from MIT and the University of Belgrade have developed a new technique that can entangle 2,910 atoms using only a single photon — the largest number of particles that have ever been mutually entangled experimentally (previous record: 100). The researchers say the technique provides a realistic method to generate large ensembles of entangled atoms, which are key components for realizing more-precise atomic clocks and more powerful computers. “You can make the argument that a single photon cannot…
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    Matt Mullenweg

  • Tokyo Meetup

    26 Mar 2015 | 9:51 am
    Are you in or near Tokyo? I’m going to be in town and doing a meetup this Sunday, and I’m looking forward to hanging out with the local community. I’m told you can read about it on this link: WordBench東京 3月スペシャル『春のマット祭り』 – WordBench東京.
  • DNS Performance

    25 Mar 2015 | 8:23 pm
    DNSPerf is a cool service that measures the speed of different DNS providers, Cloudflare and rank very well.
  • Why Remote Work Thrives in Some Companies and Fails in Others – HBR

    24 Mar 2015 | 1:50 pm
    Why Remote Work Thrives in Some Companies and Fails in Others, by Sean Graber in the Harvard Business Review. Why are some organizations reaping benefits but others not? Conditions are seemingly ideal: More and more people are choosing to work remotely. By one estimate, the number of remote workers in the U.S. grew by nearly 80% between 2005 and 2012. Advances in technology are keeping pace. About 94% of U.S. households have access to broadband Internet — one of the most important enablers of remote work. Workers also have access to an array of tools that allow them to videoconference,…
  • Lil Wayne and 1.0

    23 Mar 2015 | 6:26 pm
    One of my favorite essays of all time is by David Ramsey in Oxford American on Lil Wayne, called I Will Forever Remain Faithful. I’m used to movies, books, even songs making me tear up occasionally, but not essays, but this one does every time. It’s worth Googling the songs mentioned and quoted in the headings, it gives an interesting soundtrack to the writing and after listening the essay is worth re-reading. I miss that old Lil Wayne, too. I don’t think I’ve said it publicly before, but Ramsey’s essay was actually the inspiration for my 1.0 Is the Loneliest…
  • So This Climate Walks Into a Bar

    22 Mar 2015 | 8:46 pm
    Great talk introducing and the state of the environment, including a number of things to be excited about.
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    blog maverick

  • Why This Tech Bubble is Worse Than the Tech Bubble of 2000 – Part 2

    CyberDust ID - Blogmaverick
    5 Mar 2015 | 12:04 pm
    Since a few people seem to be freaking out that I limited my example of those being subject to the bubble in private investments to Angels and Crowdfunding, I decided to do a part 2. They were right. I should have been clearer on just how extensive the abuse and impact of this bubble is. Lets change it to a question. How many people have been pitched an app that is going to be the next …….. How many people have been pitched to invest in that app ? Has anyone not been pitched investing in an app ? There are more than 1.3mm app in each of the 2 main stores. That excludes the dead…
  • Why This Tech Bubble is Worse Than the Tech Bubble of 2000

    CyberDust ID - Blogmaverick
    4 Mar 2015 | 2:38 pm
    Ah the good old days.  Stocks up $25, $50, $100 more in a single day.  Day trading was all the rage.  Anyone and everyone you talked to had a story about how they had made a ton of money on such and such a stock. In an hour.  Stock trading millionaires were being minted by the week, if not sooner. You couldn’t go anywhere without people talking about the stock market.  Everyone was in or new someone who was in. There were hundreds of companies that were coming public and could easily be bought and sold.  You just pick a stock and buy it. Then you pray it goes up. Which most days…
  • The Worlds First Streaming Radio Station and First Live Sporting Events on the Net

    CyberDust ID - Blogmaverick
    15 Jan 2015 | 9:59 pm
    AudioNet http://www.Audionet.Com 1-800-34AUDIO AudioNet & KLIF 570 Announce The First FullTime SimulNetCast Radio Station on the Net For Immediate Release Friday, September 1st 1995 Contact:     Mark Cuban AudioNet Direct:214-696-3320 [Dallas]…AudioNet, the world’s first audio network on the Internet, and KLIF 570AM, Dallas, are pleased to announce that on September 1st, 1995, KLIF became the first radio station in the world to begin broadcasting their original programming simultaneously over the air, and over the Internet. Beginning with the broadcast of the Southern…
  • Is this a proposal from 1995 or 2015 ?

    CyberDust ID - Blogmaverick
    15 Jan 2015 | 9:47 pm
    I had reason to do some research and find some old goodies from the beginning of the world of streaming. This was first written in 1995 with testimonial emails added over time. Since 2015 marks the 20th Anniversary year of streaming, i thought it would be fun for you to see that our proposals from back then aren’t a whole lot different from what we see in proposals today. The technology has improved. The market has changed. The proposition. Not so much.  Ok maybe I had to explain what the Internet is and that’s not necessary today. But why nitpick Notice towards the end the offer…
  • My Conversation with Business Insider about Net Neutrality

    CyberDust ID - Blogmaverick
    16 Nov 2014 | 12:13 pm
    Hey Mark, A few things that stood out from your recent string of Tweets: Yes, broadband speed and quality have gotten better. But it’s still behind the most of the developed world. We pay a lot more on average for slower speeds on average. The overarching problem is that there is no competition among ISPs. They each have monopolies where they operate. That in turn gives them little incentive to provide better service, invest in infrastructure, and so on. In fact investment in those things have declined over the last four years. Allowing ISPs to compete would be wonderful, but…
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    Tom Peters

  • Management: The Arrangement and Animation of Human Affairs in Pursuit of Desired Outcomes

    Tom Peters
    23 Mar 2015 | 2:01 pm
    I have been tweaking and twisting the attached document. Here's the latest. The post Management: The Arrangement and Animation of Human Affairs in Pursuit of Desired Outcomes appeared first on Tom Peters.
  • Audvisor: A Cool Friend’s Cool New Project

    Cathy Mosca
    20 Mar 2015 | 8:42 am
    When we interviewed Rajesh Setty for our Cool Friends collection, he described himself as a serial entrepreneur. Since then, he's skipped from one good idea to another, always with the the same goal, the tag line for his blog, "Bringing Ideas to Life, With Love!" Tom participated in a recent project, Audvisor. In Setty's words: […] The post Audvisor: A Cool Friend’s Cool New Project appeared first on Tom Peters.
  • The (REAL) Story on Management

    Tom Peters
    17 Mar 2015 | 9:36 am
    What follows is the byproduct of an enhanced (>140 characters) twitter discussion in February 2015 at @tom_peters: TP: "Management" is a dreary/misleading word. E.g., mgt/standard usage = shouting (or whispering, if you're a "Theory Y" aficionado) orders in the slave galley. Consider, please, a more encompassing/more accurate definition: "'Management' is the arrangement of human affairs […] The post The (REAL) Story on Management appeared first on Tom Peters.
  • Tweetstream:Leadership, Cognitive Biases, Etc.

    Tom Peters
    9 Mar 2015 | 7:32 am
    FYI: TP: Every day for every one of us—teen and octogenarian alike—offers numerous leadership opportunities. What are you waiting for? TP: Leadership's Big Four: Enthusiasm. Acknowledgement/intense listening. Helping others when you haven't got the time. Reading/learning. Michael St. Lawrence: Bonus Fifth: Lead to somewhere interesting and worthwhile. TP/My #5: "Be playful." I never trust anyone […] The post Tweetstream:Leadership, Cognitive Biases, Etc. appeared first on Tom Peters.
  • Profit Through Putting People First(“Good Guys”) Business Book Club

    Tom Peters
    4 Mar 2015 | 9:43 am
    Most business books focus on what's broken. This selection focuses on organizations that work & shine—by (actually, far beyond lip service) "Putting People First." Why not a book club? I've known organizations where such groups had very high impact. Nice Companies Finish First: Why Cutthroat Management Is Over—and Collaboration Is In, by Peter Shankman with […] The post Profit Through Putting People First(“Good Guys”) Business Book Club appeared first on Tom Peters.
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    Intuitive Systems

  • Smart: the Tosee Intelligent Cigarette Filter

    Dave Taylor
    24 Mar 2015 | 5:56 am
    I don’t smoke. In fact, I’ve never smoked a single cigarette in my life, but my Dad smoked most of his life, though in the latter part of his life he was down to a single cigarette he’d make last through much of a day because he knew of the ill effect it could have. He tried to quit but tobacco has addictive ingredients and it’s darn hard to just stop. I can appreciate that, and supported his one cig/day habit as he was older. There are many aspects to smoking beyond the ingredients and while it does seem to be diminishing as a habit, as you can see in the graph below…
  • Comparing the MacBook and the Dell XPS 13

    Dave Taylor
    9 Mar 2015 | 5:05 pm
    Much ado about the announcement today from Apple of the all new MacBook. Not MacBook Air, not MacBook Pro, just “MacBook”. Okay, that’s not confusing, Mr. Cook. Still, as I’ve been spending a lot of time with the beautiful new Dell XPS 13 Windows laptop, I thought it would be interesting to compare the two as there are a lot of similarities between the devices. First off, let’s start with device photos. Here’s the new 2015 MacBook: And here’s the 2015 Dell XPS 13: The Apple system is definitely thinner, but boy does it have one big bevel when compared…
  • Another Credit Card Bites the Dust

    Dave Taylor
    21 Feb 2015 | 6:44 pm
    Another month, another credit card I have to cancel. This time I had to destroy my PayPal debit card because I was watching my transaction records, as I do, and saw an email about a $105 transaction at the Meijer store in Lima, Ohio. Now I’ve never been to Lima, Ohio so that was a curious transaction that caught my eye, to say the least. Thinking I’d be a good citizen I called Meijer to see if there was any way that we could just void out that transaction or at least they could tell me what “I” purchased. After all, perhaps it was something online. But no, it…
  • A Eulogy for Radio Shack

    Dave Taylor
    6 Feb 2015 | 10:02 am
    The Original 1921 Radio Shack Logo It’s been a long time coming, and the company’s been doing poorly for at least a decade, but it’s still sad to see tech gadget stalwart Radio Shack declare bankruptcy today. Rumors swirl around what will happen to the over 5000 stores they have worldwide, with some predicting that Amazon will acquire some as demo outlets while others suggest Sprint is exploring options for making them branded mobile stores, but whatever happens, over half the retail outlets will be shut down in the near future. Started way back in 1921 by brothers,…
  • Should entrepreneurs have partners?

    Dave Taylor
    15 Jan 2015 | 9:53 pm
    I was recently on the Entrepreneur on Fire podcast, interviewed by John Lee Dumas about my entrepreneurial background, the startups I’ve founded, and what I’m doing now. We had a good conversation, well worth listening to if you haven’t heard it yet. As a result of that program, I’ve received some interesting email from other entrepreneurs, including this one that asked a classic startup question: should I hire someone, and if I do, should they become a co-founder and get stock? Here’s what the young man asked me: I’m creating a new online business with…
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    Conversation Agent - Valeria Maltoni

  • Access has More Value than Information

    Valeria Maltoni
    26 Mar 2015 | 3:00 am
    Who has the time to look through the 2,654 posts I have on this blog? Many of them are relevant to current needs and filled with valuable information, yet even a powerful search box is not going to solve for connecting your specific issue with a post here. Plus problems tend to be more complex to solve based on changes in circumstances. But make a comment, engage in conversation and you access the key -- the person who has been thinking about similar issues and knows what kind of information would be helpful. Likely a combination of ideas and resources -- so you can go from knowledge to data.
  • Taking Good Advice

    Valeria Maltoni
    25 Mar 2015 | 5:35 am
    One of the main difficulties in taking good advice is that it comes from other experiences and contexts -- like a language. You have to literally break it down into its components to rebuild it and adapt it to your situation so you can use it. Then build routines around the process to get better continuously. Two options, then: 1) either learn to process information better so you can do the work; 2) or learn by doing with others who have mastered it. Either one involves commitment to change. It is no chance that the two emerging forms of getting results through learning (since companies…
  • Creativity Must be Made Accessible for Consumption

    Valeria Maltoni
    24 Mar 2015 | 4:30 pm
    “Creativity has many definitions.For me, creativity is solving problems in new ways and conceiving new ways of looking at the world.Creativity can be expressed in many forms, like art, science, and thought.But creativity is all too often undiscoverable and incomprehensible.Art, without distribution and discovery, moves nobody. Did it ever exist? Science, without clear explanation and advocacy, won’t be understood by the masses. Will it make an impact?” Scott Belsky, the Founder of Behance and author of Making Ideas Happen: Overcoming the Obstacles Between Vision and Reality, says that…
  • Why Face-to-Face Contact Still Matters

    Valeria Maltoni
    23 Mar 2015 | 7:06 pm
    “Research shows that people who feel socially disconnected are at a greater risk of dying young – especially if they are men. Women are more prone to seek out and build longstanding, intimate personal relationships: within their extended families, through lifelong friendships, in their neighbourhoods.That is one reason – there are others, of course – why in every industrialised country, women outlive men by an average of five to seven years. This gender imbalance is visible wherever older people spend their time; in parks, libraries, churches, community halls and seniors’ tour…
  • Engineering Strategy, Untold Stories, and a Magical Wristband

    Valeria Maltoni
    22 Mar 2015 | 4:00 am
    Making Sense: I was sorry to miss the Google Firestarters event (did not go to SxSW) because I value and appreciate the importance of partnering with Experience Designers in my work. The highlights from the notes reflect my take as well well done, Neil.) And speaking of untold stories -- with the publication of a new book on Steve Jobs we are regaled with more details about his work and relationships. Mr. Cook continues to impress me on multiple levels, and so does Fred Wilson. It is about the people. Google Firestarters Austin - Engineering Strategy - The Event. Neil Perkin: the two…
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    Jeffrey Zeldman Presents The Daily Report: Web Design News & Insights Since 1995

  • Progressive Enhancement FTW with Aaron Gustafson

    Jeffrey Zeldman
    24 Mar 2015 | 10:02 am
    IN EPISODE № 130 of The Big Web Show (“Everything Web That Matters”), I interview long-time web standards evangelist Aaron Gustafson, author of Adaptive Web Design, on web design then and now; why Flipboard’s 60fps web launch is anti-web and anti-user; design versus art; and the 2nd Edition of Aaron’s book, coming from New Riders this year. Enjoy Episode № 130 of The Big Web Show. Show Links A Bit About Aaron Gustafson Adaptive Web Design: Crafting Rich Experiences with Progressive Enhancement Responsive Issues Community Group Easy Designs – Web Design,…
  • Marchgasm!

    Jeffrey Zeldman
    21 Mar 2015 | 8:06 am
    I’VE BEEN BUSY this month: Updated! Writing the Book on Web Design, Jeffrey Zeldman interview, Communication Arts Insights, March 24, 2015. “This is the beauty of a design career: you have the opportunity to create what you feel is missing from the world.” Zen and the Art of Wearable Markup, by Jeffrey Zeldman, The Pastry Box Project, March 21, 2015. Should my pants understand HTML? (My first Pastry Box piece!) You, Inc: Going from Developer to Web agency (interview with Jeffrey Zeldman), by Jeff Pflueger, Pantheon, March 20, 2015. Career tips. Interview: Jeffrey Zeldman, PSD To…
  • I’m an Entrepreneur, And You Can Too: FounderDating cofounder Jessica Alter on Big Web Show № 129

    Jeffrey Zeldman
    10 Mar 2015 | 8:59 am
    TODAY’S BIG WEB SHOW guest is Jessica Alter (@jalter), Cofounder & Chief Connector of FounderDating, “a Linkedin for entrepreneurs.” Jessica and I discuss growing an online community while maintaining quality and avoiding spam and anti-patterns; how to become an advisor or cofounder; the biggest mistake budding entrepreneurs make; getting to your first customers; why the people side of things—experiential information—is more important than ever (and more important than fundraising); and how listeners can empower themselves to become entrepreneurs. Sponsored by DreamHost and An…
  • The Arc of a Design Career: Khoi Vinh on The Big Web Show № 128

    Jeffrey Zeldman
    19 Feb 2015 | 8:24 am
    KHOI VINH IS my guest in Episode № 128 of The Big Web Show (“Everything Web That Matters”). Khoi is a web and graphic designer, blogger, and former design director for The New York Times, where he worked from January 2006 until July 2010. Prior to that, Khoi co-founded and was design director for Behavior, a New York digital design studio. He is the author of  How They Got There: Interviews With Digital Designers About Their Careers (coming in 2015) and Ordering Disorder: Grid Principles for Web Design (New Riders, 2010), and was a leading proponent of bringing grid-based…
  • Big Web Show № 127: Those Who Can Teach with Jared Spool

    Jeffrey Zeldman
    12 Feb 2015 | 5:20 pm
    IN EPISODE № 127 of The Big Web Show, Jared Spool of User Interface Engineering and I discuss the goals and workings of Center Centre, a new school Jared cofounded with Dr Leslie Jensen Inman to create the next generation of industry-ready UX designers. Topics include “teaching students to learn,” what schools can and can’t do, working with partner companies, “Project Insanity,” and designing a program to make students industry-ready. WEBSITES & URLS MENTIONED Center Centre User Interface Engineering @jmspool @UIE @CenterCentre UX Mobile Immersion Unicorn Institute Brain…
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    Andy Sernovitz | Damn, I Wish I'd Thought of That!

  • Newsletter #1030: The “Lessons from Blue Bottle Coffee” Issue

    Andy Sernovitz
    26 Mar 2015 | 8:00 am
    [Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Blue Bottle Coffee isn’t your average coffee shop. They take pride in being coffee snobs who take extreme measures to make the perfect brew. And it paid off for them last year when they raised over $25 million in VC investment. Here are three lessons from how Blue Bottle earns loyal customers and fans: 1. Teach people something 2. Create a unique experience 3. Invite people into your…
  • Newsletter #1029: The “More than Just a Restaurant” Issue

    Andy Sernovitz
    19 Mar 2015 | 8:00 am
    [Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Restaurants have a lot of the same stuff you might have, like a strategic location, operating expenses, inventory, and busy and slow times. They’re also in a tough industry where you have to get creative to compete. Here’s how three different restaurants are making the most of what they’ve got to bring more customers in: 1. A drop-off spot 2. A sidewalk sale 3. A place to…
  • Newsletter #1028: The “Lessons from Employers” Issue

    Andy Sernovitz
    12 Mar 2015 | 8:00 am
    [Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Like marketers, employers have to get creative to stand out from the competition, offer something worth talking about, and share the human side of their company. Here’s how employers from Sears, Amazon, and Intel are doing it: 1. Be nice to your competition’s upset customers 2. Make a big statement 3. Tell a great story 4. Check it out: Common Mythconceptions 1. Be nice to your…
  • Newsletter #1027: The “Lessons from Empty Buildings” Issue

    Andy Sernovitz
    5 Mar 2015 | 8:00 am
    [Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Every town has empty or abandoned buildings. Most of the time, they’re symbols of something that didn’t work — that a business had to pick up and move on somewhere else or that a company failed. But for a lot of places, empty buildings represent an opportunity. In fact, my company, GasPedal, just bought an empty produce packaging warehouse on 44 acres of land to turn it into…
  • Newsletter #1026: The “Lessons from Virgin Hotels” Issue

    Andy Sernovitz
    26 Feb 2015 | 8:00 am
    [Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] From a record label to an airline, credit cards, phone services, and even healthcare, Virgin’s famous for their wide range of brand extensions. Yet somehow, their stuff stays true to the same irreverent, playful flavor that makes the brand remarkable. Their new hotels are no different. Here are some clever marketing lessons we can learn from Virgin’s newest venture: 1. Earn…
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  • Blog Post Idea: How I Do It Posts

    Darren Rowse
    26 Mar 2015 | 7:19 am
    Recently I shared a simple technique that I use to come up with ideas to write about on my blog – answering a beginner question. While not really rocket science I had a number of readers contact me privately with thank-you messages appreciating the nudge to write that type of post. Today I’d like to suggest another simple technique for coming up with blog post ideas. It’s simple yet is perhaps one of the most powerful types of posts I’ve used on my own blogs many times in the last 12 years. I call these posts the ‘how I do (or did) it’ post. How I did (or…
  • 3 Secret Weapons I Used to Launch My Fulltime Blogging Career

    Guest Blogger
    24 Mar 2015 | 7:23 am
    This is a guest post by Jeff Goins of Goins, Writer. “I’d like to be a writer,” I told my friend one day when he asked what my dream was. “But that’ll never happen.” And I quickly went back to moping around, waiting for my big break. At the time, I was working for a nonprofit as a marketing director, secretly wondering what it might be like to write for a living. Little did I know how close I was to my goal. My was staring me right in the face the whole time. I was just blind to it. “Every great dream begins with a dreamer,” Harriet Tubman once said. “Always remember, you…
  • 7 Commonsense Tips to Improve Your Next Expert Roundup

    Guest Blogger
    22 Mar 2015 | 7:41 am
    This is a guest contribution from Neil. Are you wondering why your expert roundups are not living up to your expectations? Why you are never getting the level of response some other people are getting? After all, the idea behind creating an expert roundup sounds foolproof on paper. Get eminent experts to answer a question for you. Gather the responses and publish the ultimate answer to that question. Get your experts to share the content and then leverage their audience to get a viral post. There is no way you can fail! But the reality is a bit different. My first expert roundup (January,…
  • Grab Your Ticket for the 2015 ProBlogger Training Event

    Darren Rowse
    19 Mar 2015 | 6:47 pm
    Yesterday we released tickets to the 2015 ProBlogger Training Event on 14-15 August here in Australia on the Gold Coast. As I write this post 560 bloggers, speakers and team have grabbed their tickets (400 of those went in the first 10 minutes) and under 150 tickets remain. This year we’ve got attendees coming from all states and territories in Australia as well as attendees flying in from the USA, New Zealand, India and Fiji. Attendees not only come from all over the place but come from a wide spectrum of niches (everything from bloggers blogging about Fashion, to Health, to Travel, to…
  • Where to Find Free Images Online

    Stacey Roberts
    19 Mar 2015 | 7:00 am
    In a perfect world, we could all take amazing photos, edit them scrupulously, and somehow manage to have enough props and stylish flair to snap the exact image you need to illustrate your post. In the real world, we have access to other talented people who do that instead! I’ve lost count of the posts I’ve pinned, sent to Evernote, or emailed to myself that round up great places to find free images on the internet. To save myself that headache (and hopefully you too!) here they all are, finally, in one place. Pin it for yourself! Tweet this: 27 Places to Find Free Images Online:…
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  • Strategies for Launching Platform-Based Businesses

    18 Mar 2015 | 5:00 am
    For online platform businesses, customer mobilization challenges loom large. The most successful platforms connect two or more types of users—buyers and sellers on a shopping portal, travelers and hotel operators on a booking service—and a strong launch usually requires convincing early users to join even before the platform reaches scale. Customers find Skype worth installing only if there are people on the platform to talk to. Who would join PayPal if there were no one to pay? Every platform starts out empty, making these worries particularly acute. For multisided platforms, which need…
  • A Closer Look at IronSource Installation Tactics

    18 Feb 2015 | 4:00 am
    In today's post, I examine a company called IronSource, maker and bundler of deceptive adware. Among other problems, IronSource insatllations widely promise to provide software IronSource and its partners have no legal right to redistribute (indeed, specifically contrary to applicable license agreements); they bundle adware that users have no reason to expect with genuine software; they bombard users with popup ads, injected banner ads, extra toolbars, and other intrusions. It's the very opposite of mainstream legitimate advertising. Despite these problems, IronSource counts support from…
  • Digital Business Models Should Have to Follow the Law, Too

    6 Jan 2015 | 4:00 am
    A timeless maxim suggests that it’s better to ask forgiveness than permission. Nowhere is that more prominent than in the current crop of digital businesses, which tend to skirt laws they find inconvenient. Though these services and their innovative business models win acclaim from consumers and investors, their approach to the law is troubling — both for its implications for civil society and in its contagious influence on other firms in turn pressured to skirt legal requirements. In this article, I examine controversial practices at YouTube, Uber, and more. These firms haven't exactly…
  • My Emails with Sichuan Garden

    10 Dec 2014 | 4:00 am
    Many people have seen my emails with Ran Duan of Sichuan Garden restaurant in Brookline. Having reflected on my interaction with Ran, including what I said and how I said it, it's clear that I was very much out of line. I aspire to act with great respect and humility in dealing with others, no matter what the situation. Clearly I failed to do so. I am sorry, and I intend to do better in the future. I have reached out to Ran and will apologize to him personally as well.
  • Google's Advertising Labels in 2014

    13 Oct 2014 | 5:00 am
    While FTC guidelines call for "clear" and "prominent" visual cues to separate advertisements from algorithmic results, Google has moved in the opposite direction -- eliminating distinctive colors that previously helped distinguish advertisements from other search results.
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    Brian Solis

  • Digital Transformation Starts with Reimagining the Customer Experience

    Brian Solis
    25 Mar 2015 | 5:11 am
    All customers are not created equal. This is also true for relationships. No business has the same relationship with their customers as you intend to have with yours. The thing is though, you must first define what a relationship with your customer looks and feels like and in turn, how they would describe it to their friends and colleagues. This is where the future of customer experience begins. At a time when technology is affecting how people go through life, one thing is becoming clear, everything is changing and that also affects the business of business. At the same time, technology is…
  • SXSW Jumps the Shark (Again?), The Meerkat Craze and Twitter’s Questionable Developer Relations – ContextMatters #6

    Brian Solis
    20 Mar 2015 | 10:07 am
    Jumping the Shark Has Jumped the Shark SXSW is a special event. It is what you make it and what you allow it to be. And, that’s what makes it both personal and serendipitous. That doesn’t stop people from asking every year whether or not SXSW has jumped the shark. Did you know that jumping the shark was a Happy Days reference? Chris and I talk about why SXSW is important and we speak to attendees about why they travel to Austin to experience it. Meerkat, Meerkasting Craze and Twitter’s (Lack of) Developer Relations Meerkat mania was everywhere at SXSW and the livestreaming…
  • Meerkat and the Ephemeral State of Livestreaming

    Brian Solis
    19 Mar 2015 | 5:05 am
    By now you must have heard about Meerkat, the latest tech media darling that lets people tweet (stream) live experiences with friends and followers on Twitter. It’s basically an easy to use app that combines ephemeral livecasting/livestreaming on top of the Twitter platform but through a dedicated screen where participants can see video, who’s watching as well as the Tweets between them. I call it Meerkasting and yes, it’s already a verb. I realize that most of the words I used up until this point were either geeky or buzzwordy. Leading up to the big SXSW Interactive event…
  • Insights: Interviews on The Future of Social Media as Curated by Anil Dash and Gina Trapani

    Brian Solis
    17 Mar 2015 | 10:55 am
    I’ve long admired the work of Anil Dash and Gina Tripani over the years. In many ways, each has shaped my perspectives in new media and its impact on our professional and personal lives over the years. It came as no surprise that Dash and Tripani collaborated on yet another project. This time, they created ThinkUp, a social media service that offers daily insights about you and your friends on Twitter and Facebook. To celebrate the launch of their latest venture, they assembled some of their most thoughtful colleagues to share their thoughts on the future of social media.  The result…
  • Creating Truly Personal Omni-Channel Customer Experiences

    Brian Solis
    16 Mar 2015 | 5:26 am
    When I was in London, I visited the Smart Focus HQ to shoot a series of videos, host a webinar and also sign books for local marketing professionals (videos and webinar accessible here.)  While there, something unplanned and very cool began to surface and I’m excited to share the result with you here. We assembled all of the content, organized it, and developed additional material as a dedicated ebook. I’ve embedded it below or you can read more about it at Smart Focus. Creating Truly Personal Omni-Channel Customer Experiences Customers are more connected and more informed than…
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    Joho the Blog

  • Searching for news media that support

    26 Mar 2015 | 11:28 am
    Let’s say you have the weird desire to see if a particular online news site is producing news articles that support the standard. I just posted a tiny little site — even uglier than usual — that lets you search for a particular news media site. It will return the items on that site that have been classified by that site as newsArticles in the standard. Thanks to a suggestion from Dan Brickley, it’s using a custom search engine from Google. One of the parameters permitted by custom search engines is to only return items that are one of’s…
  • [shorenstein] Farnaz Fassihi on Reporting from the Middle East

    25 Mar 2015 | 1:28 pm
    I’m at a Shorenstein lunchtime talk where Farnaz Fassihi is giving a talk titled “Reporting from the Middle East.” Farnaz writes for the Wall Street Journal. Among other achievements (and there are a lot), she is the author of an email in 2004 that was at the time a shockingly frank and dire assessment of how things were going in Iraq. NOTE: Live-blogging. Getting things wrong. Missing points. Omitting key information. Introducing artificial choppiness. Over-emphasizing small matters. Paraphrasing badly. Not running a spellpchecker. Mangling other people’s ideas and…
  • In praise of Starbucks’ #racetogether

    24 Mar 2015 | 8:50 am
    There are a lot of things wrong with how Starbucks implemented its “Race Together” program for which it deserves the mockery it’s been getting. Whether it was intended to stimulate discussions with busy baristas (“So, you want that with nonfat milk and we shouldn’t fill it to the brim. Right? What’s it like being white? Did you say ‘Nicky’ or ‘Mickey’?”) or among customers who in my experience have never struck up a conversation with another customer that was not met by a cold stare or a faked incoming text, it was unlikely to…
  • New definition of “cringeworthy”

    22 Mar 2015 | 10:54 am
    The House Judiciary Committee has posted a page with ten gifs to explain to the nation’s youth the folly of President Obama’s immigration actions. (Hat tip to Peter Kaminski.)
  • Pres. Obama’s speech songified

    14 Mar 2015 | 4:55 pm
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  • #20yrscraigslist: a few words about money

    Craig Newmark
    26 Mar 2015 | 10:54 am
    Marc Perton got right much of the gist of my feelings about too much money, which are pretty much the opposite of the Silicon Valley norm. “Craig Newmark recently posted something reflecting on the 20th anniversary of Craigslist, in which he reiterated his late-90s statement that 'no one needs a billion dollars.'" Then, as now, the statement, seemingly obvious, was controversial. “When Craigslist grew to prominence at the beginning of the century, the idea of leaving that much money on the table seemed like a bizarre joke to most of the tech world.” (He followed by…
  • Why We Need to Raise Money for Women Veterans

    20 Mar 2015 | 2:42 pm
    [Starlyn's Reenlistment]As many of you know, I believe that if someone volunteers to risk taking a bullet to protect me, I should stand up and help out. To help out, I've launched an Indiegogo Life fundraiser to raise money for women veterans via Swords to Plowshares. For every $1 donated, I'm matching it with $1, up to $1,000. (Please donate if you're able.) I decided to start the crowdfunding campaign after I was inspired by one of their employees, Starlyn Lara. Starlyn said: "Women are far less likely to identify as veterans or service members. I served in the Army for…
  • Women in Tech Powerhouses Take on the World

    19 Mar 2015 | 10:47 am
    Hey, my team and I often support and share the work of women who really have their boots on the ground in the tech sector. We always ask for suggestions for folks we may be missing, but often we get repeat suggestions. I thought it'd be helpful to compile a list of all the lists we've made. And now, I'd really like to hear what kinda list you'd like to see next. I'm also supporting the Women Who Tech TeleSummit and Startup Challenge. The deal is, only 7% of all investor funding goes to women-led startups, and that's not right. The Women Who Tech TeleSummit and…
  • When I Got My Philanthropic Act Together

    Craig Newmark
    12 Mar 2015 | 8:12 am
    4 years of craigconnects Hey folks, I started doing a lot of philanthropic stuff around 2000 or so, after getting a good sense of my personal mission. This was around the same time people helped my understand that, as a manager, I kinda suck, and decided I was much better devoting myself (at CL) to customer service. Several years ago, I decided to get my philanthropic act together, ultimately to help everyone have a voice and even power via the Internet. Here's what doing good has looked like at craigconnects the past 4 years… Crowdfunding Charity Challenges Holiday Challenges…
  • #20yrscraigslist: respecting boundaries while helping out

    Craig Newmark
    9 Mar 2015 | 10:39 am
    During the last ten years it’s sunk in that I should do more and more to help people out. Doing customer service, somehow, helps me understand that such help should be done respectfully and effectively. Customer service also helps me understand my own limitations. Years of reflection helps me understand that I could never help people as much as groups who do nothing but help out in a specific area. That is, if I find a group who’s really good at doing something, I should help ‘em and otherwise stay outta the way. That support comes in providing the support they really need, which is…
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    Jessica Gottlieb A Los Angeles Mom

  • Bring it On and American Sniper

    Jessica Gottlieb
    20 Mar 2015 | 10:47 am
    I’m living on bread and butter and whatever else is making it’s way into the sandwiches. Mostly ham, always with at least one cheese. I might be gaining weight but it’s happy weight so it’s good. I think. Alexander arrived in Paris just a few hours ago so we settled him in and went for a walk along the St. Martin Canal. We found baguettes and wine from Bordeaux along with Coca Cola for Alexander. My leg is healing nicely but I’m still walking a bit slower than usual which is oddly a good thing. Without a little ache in my calf I’d never have wanted to be…
  • You’re Kind of a Bitch of a Mom Blogger

    Jessica Gottlieb
    16 Mar 2015 | 3:11 pm
    This weekend someone texted a link to a post on Scary Mommy along with the words, “read to the end”. So I did. I sputtered and reread the words and then I thought I’d read it again, I was incredulous. I haven’t read Scary Mommy since it was a one woman website and I knew it was raw, who doesn’t like raw? I didn’t know that it was for bad mothers. Not the kind of bad mothers like Catherine Connors, the tongue in cheek Her Bad Mother, but the kind of mothers who really do need some parenting classes, some boundaries and maybe a chat with their own families.
  • Reflecting on 9 Years at The Wesley School

    Jessica Gottlieb
    11 Mar 2015 | 5:20 pm
    I’ve just signed the contract for Alexander’s High School. Now that we’ve completed the application process for a second child I’d like to talk to you about The Wesley School where both my children attended elementary and middle school. In the coming weeks parents of middle school kids and then a week later elementary students will get their acceptance letters and have decisions to make about which school to attend. This is written for you, the prospective parent. Hopefully it will help you make a decision. As a rule I do not blog about my children’s schools.
  • #DadChat and Rape Culture

    Jessica Gottlieb
    6 Mar 2015 | 10:37 am
    I talk to my kids about rape and rape culture. I have a son and a daughter and they both need to hear the same words and as they’ve grown older the discussion has evolved. Here is a sampling of things I’ve told my children from the moment they learned to speak written in order of age: You don’t have to be polite to strangers. No one can get you in trouble with Mom and Dad, not even [fill in the blank with every authority figure on earth]. You don’t have to let anyone touch you. Even your hair. You don’t have to hug anyone you don’t want to hug. Even me. You…
  • Medial Gastrocnemius Strain – AKA Tennis Hokey Pokey

    Jessica Gottlieb
    3 Mar 2015 | 9:28 pm
    I’m playing doubles and it’s cold (LA’s version of cold not yours East Coast). The combination of it being a doubles match and a chilly winter morning means that I’m not going to overheat and if I’m being honest with myself I might not even warm up by the end of the two hours we have scheduled. In fact, I’m planning on a half hour on the elliptical when the match is over. It’s social tennis more than it is competitive. On the court adjacent to us there’s a heated USTA doubles match happening. The women are my age and they’ve just spent ten…
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  • Two Apps

    26 Mar 2015 | 10:21 am
    My friends Chris Parrish and Guy English just released Napkin 1.5, a huge update to their already-awesome visual markup app. And cousin Michael and team just released Fantastical 2.0. You already know about it and you’ve bought it. I’m just reminding you that you have good taste. :)
  • OmniOutliner 4.2 Public Test

    24 Mar 2015 | 12:10 pm
    OmniOutliner, on Twitter: OmniOutliner for Mac 4.2 public test builds are now live! Contains Yosemite UI updates and other bug fixes. I’ve been helping work on OmniOutliner, mostly on updating it for Yosemite. There’s plenty more to do, but some of the obvious things — vibrant sidebar, new-style toolbar buttons — have been done. OmniOutliner is the first Omni app I started using (many years ago), and it’s still my favorite. If you’re not faint-hearted, and you’re an Outliner fan, then please grab the test version and help us make sure this release will be…
  • New Blogging App: MyWord Editor

    23 Mar 2015 | 10:24 am
    MyWord Editor, from Dave Winer, is a “a simple silo-free blogging tool that creates beautiful essay pages.” It’s open source. The announcement page has an aside about RSS that I enjoyed: Of course every MyWord user has a great full-featured RSS 2.0 feed. We love RSS and it feeds us and we feed it, it's doing great, and anyone who disses it is a mean rotten silo-lover.
  • NSSegmentedControl with Menus

    19 Mar 2015 | 10:53 am
    Mac developers: you probably recall that you can set a menu for each segment in an NSSegmentedControl, and the menu appears when you click and hold. The problem with that is discovery — there’s nothing that shows that there’s a menu there. So here’s what I want to do: put a downward-pointing arrow or chevron graphic to show that there’s a menu. And make it so that if you click on the arrow directly, you don’t have to click-and-hold. But I don’t want to an entirely custom thing: I still want to use NSSegmentedControl. What’s the best way to do this? Just place arrow buttons on…
  • Three Down, One to Go

    19 Mar 2015 | 10:36 am
    I was an Omni fan for many years before joining the company. It’s not just because the apps are so good — it’s also because it works like this: imagine what the right thing to do is, then watch Omni do it. Right now the right thing, for our users and for the good of the apps, is to make them all universal — and as free upgrades for the iPad versions. We just released OmniOutliner universal. It joins OmniGraffle and OmniPlan — with OmniFocus next. (Which people all around me are working on.) We’re on a roll. (Me, I’m not helping at all with this universal stuff. I take no…
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    Rex Hammock's

  • Places Willie Nelson has Sung About While on the Road Again

    Rex Hammock
    21 Mar 2015 | 9:01 am
    Willie Nelson has recorded songs about six of the eight Metropolitan Statistical Areas (MSAs) I’ve lived in. Missing: Washington, DC and the small town I lived in until age five. The following two graphics are via the Atlantic’s, which also provides a Spotify playlist that will allow you to hear  most of the citified songs Willie Nelson recorded while rambling around the country. Click/tap either graphic to enlarge them: Related posts: In the words of Patsy Cline & Willie Nelson, “Crazy” The hee-haw hit parade Full-nelson hammerlock web-to-print…
  • On Gigaom

    Rex Hammock
    10 Mar 2015 | 8:43 am
    On first glance. the front page of the influential tech news site, Gigaom, appears like yesterday was merely another day at the office: Coverage of the Apple Watch announcement, coverage of the upcoming SXSW Interactive. But then, in what appeared on Twitter to be a surprise to even its employees, Gigaom ceased operations with a post on its front page saying this: Gigaom recently became unable to pay its creditors in full at this time. As a result, the company is working with its creditors that have rights to all of the company’s assets as their collateral. All operations have ceased. We…
  • Remembering Marissa Mayer’s 41 Shades of Blue

    Rex Hammock
    8 Mar 2015 | 7:10 am
    The following is from the current Ideal Email from Hammock Inc. Read the entire idea post here: You Can’t Control How Others See 50 Shades of Blue. Years ago, while Marissa Mayer was still at Google, an article appeared in the New York Times about the way she tested 41 shades of blue to decide which to use in a navigation bar. Many people still use that as a benchmark for the lengths a marketer should go to make sure something works. But there’s a “rest of the story” to the 41 shades test, as shared by Douglas Bowman, Google’s first visual designer. When he left Google to become…
  • A New Rule: Re-mojo Your Bike After Every Time a Car Knocks You Down

    Rex Hammock
    7 Mar 2015 | 4:17 pm
    On December 1 of last year, I was knocked down by a car’s side-view mirror while riding my bicycle home from work (and no, the car didn’t stop but a wonderful good samaritan did). While I was scratched and bruised, the major injuries were invisible: a concussion that wiped out a couple of hours of my memory and what turned out to be–although I didn’t realize it until a couple of months of denial–a chipped-off bone in my left hand that required surgery and a wire that’s still inside my left ring finger. But enough about me. It was my bike I was…
  • About’s New Page-Takeover Ad-Friendly Design

    Rex Hammock
    2 Mar 2015 | 10:05 am
    My first post about a “homepage takeover” ad was seven years ago when the Wall Street Journal ( and the New York Times ( sites ran what I thought then (and still do) was a brilliant ad. (But I didn’t know the technique had a name like “homepage takeover.”) I couldn’t believe what I was seeing, however, as the ad didn’t just take over the page, it mingled with the page — demonstrating some witty interplay with the 2008-era conventions of a news website. While not as witty as the Apple example that interplayed with the web…
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    Berkeley Blog

  • What If More Women Wrote Code? We'd Have a Love App, for Sure.

    Berkeley Blog
    22 Mar 2015 | 2:03 pm
    Last night I went to a benefit for Global Girl Media (, a nonprofit dedicated to empowering girls from underserved communities to learn and apply media tools to tell stories through their own perspectives. About 100 girls, women, boys and men jammed Impact Hub, a former industrial space now a mezzanine-rimmed work space, in downtown Oakland, where actor and humanitarian (Aren’t we all?) Danny Glover proclaimed, “We need to change the narrative. “When we look at the world through the eyes of women,” he added, “that’s how we change the narrative.” Makes…
  • When Did Ellen Pao Do Anything to Help Women in Tech?

    Berkeley Blog
    5 Mar 2015 | 4:32 pm
    In 1997, I launched a nonprofit for women in tech called Gracenet, named after COBOL creator and U.S. Rear Admiral Grace Hopper. In the early aughts, we announced a DisGraceful Award in Advertising, a dubious award given to the most egregious example of sexist advertising in tech media. We got coverage for this monthly award on a global basis, with the result that five large tech companies, including IBM, withdrew their ads. One company even fired its entire marketing staff after receiving the award for a billboard ad on Highway 80 that displayed a headless dominatrix "whipping data into…
  • Air-to-Earth Bnb: From Posh to Poverty in SF's SoMa

    Berkeley Blog
    9 Jan 2015 | 2:35 pm
    Last night I walked from Civic Center BART station in San Francisco down Eighth Street south of Market to a Cal Innovates event on communications technology at Airbnb headquarters. Usually, there’s a huddle of homeless people at the corner of Market and Eighth, but the entire southeastern corner was now fenced off and gutted with a half dozen cranes poised to lift off at dawn. And so it continued down Eighth, which was pockmarked with great holes in the ground reminding me of the WWII destruction I’d seen as a child in Bremerhaven, Germany, where my dad had been stationed as a U.S. Army…
  • Why Seniors Should Spin: Let Me Cycle the Ways.

    Berkeley Blog
    24 Dec 2014 | 10:55 am
    Every time I endure 45 minutes of the heart-thumping, techno, battle-music beat of spinning class, my IQ goes up 10 points and my body drops at least 10 years. That’s because the blood rushes to my brain as the sweat pours from my flesh, while wrinkles seem to dissipate like those before-and-after photos you see on AOL’s home page (Because like who on earth except someone who signed onto email in the early 90’s would still be using AOL?). Seniors of America, spinning is your salvation. Two 45-minute sessions a week will deliver you from the plastic surgeon’s knife, the…
  • Virtual Unreality: Bicycle Dreams

    Berkeley Blog
    24 Dec 2014 | 9:59 am
    When I haven’t been on my touring bicycle for more than a week, I often dream I’m cycling up a long slightly sloping hill between the ocean and the mountains that I’ve ridden before but only in my dreams. It’s a little bit scary, challenging, and yet compelling, and I know in my dream the ride will never end but if it does, all will end. I asked some friends the other day if they often ‘see’ a place they only ‘see’ in their dreams, and they all said yes. “What causes that?” I ask. “Your mind,” someone answers. The mind creates a virtual unreality, a metaphorical…
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  • Interview: Adroyt

    Gerard McLean
    28 Feb 2015 | 9:52 pm
    I was interviewed by Saxon Henry for Adroyt. Saxon Henry helped me structure the book through her blog-to-book strategy, one of her services. It was an extremely rewarding process she wanted to have me share so that others who might be struggling to publish a collection of works might be inspired to take the leap. […]
  • Influence

    Gerard McLean
    3 Jan 2015 | 4:15 am
    Today I discovered entirely by accident that I had deeply affected someone else’s life. It was not my intention to do so; I was merely living my own. Fortunately, the affect was a positive one. It is intimately humbling and terrifying to think another human being would make life choices based on something I said […]
  • Rejection letter reply

    Gerard McLean
    21 Nov 2014 | 1:45 pm
    Hey guys, Thank you for actually sending me a rejection letter. In a world where the default is just to do nothing, you have already risen up to the 1% of desirable companies to work for. I get why you may have rejected my application in that you are able to attract a large number […]
  • What do you see

    Gerard McLean
    6 Oct 2014 | 7:04 am
    What do you see in the photo above? Look very closely before you answer. Really, really closely. Before I tell you what I see, I need to share a short story with you. When my son was young, Saturday was grocery-shopping day. My job was to occupy him for the hour or so it took […]
  • Basic ad fail

    Gerard McLean
    5 Jun 2014 | 11:03 am
    I clicked on a link on the Pure WOW newsletter (don’t judge!) that led me to an ad for a Coach leather briefcase here. “Wow, I want that,” I thought to myself. So I clicked on the ad, which brought me to this page on After scrolling around a bit on the collection of […]
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